Norwegian American Hospital, 1044 N Francisco Ave, Chicago, IL 60622
Norwegian American Hospital is located on Chicago’s near north side. It is located in the Humboldt Park neighborhood. The overall rating assigned to Norwegian American Hospital is two stars out of five. The overall rating is a summary of quality measures of Hospital Compare. These measures reflect common conditions that hospitals care for as to patients. Norwegian American Hospital has acute care facilities as well as an emergency department facility. The hospital is able to track patients’ lab results, test and referrals electronically between visits. Norwegian American Hospital uses outpatient and inpatient safe surgery checklists.
67% of the hospital’s patients reported that their nurses “always” communicated well. The Illinois and national averages are both 80%. 76% of Norwegian American Hospital’s patients reported that their doctors “always” communicated well compared to 82% for the Illinois and national averages. 54% of the hospital’s patients reported that they “always” received help as soon as they wanted it. This percentage was lower than both the Illinois and national averages which are 69%. 54% of Norwegian American Hospital’s patients gave their hospital a rating a 9 or a 10 on a scale from 0 (lowest) and 10 (highest). The Illinois and national averages for this survey question were both 72%.
Part of the survey conducted at Norwegian American Hospital was in the efficiency of the emergency department care. Timely and effective care in hospital emergency department is essential for good patient outcomes. In too many cases, long delays before receiving medical care in the emergency department can reduce the quality of care and increase the risks for patients with serious illness or injuries to be exasperated. The waiting times at different hospitals can vary widely. Hospital emergency departments are often times pressed by the number of patients waiting to be seen. It also happens that many emergency departments are understaffed. In addition, the admitting procedures or the availability of inpatient beds are often part of the reason that patients wait exceedingly long times in emergency rooms.
At Norwegian American Hospital, the average (median) time patients who came to the emergency department with broken bones had to wait before getting pain medication was 71 minutes. The Illinois average is much shorter at 49 minutes with the national average being 52 minutes. 3% of Norwegian American Hospital’s patients left the emergency department before being seen. This was the same percentage of patients leaving an emergency room in Illinois. The national average is 2% in this category. In Illinois, 75% of patients who came to the emergency department with stroke symptoms received a brain scan within 45 minutes of arrival. That percentage is higher than the national average of 69%. The number of patients who match this sample question was too few to report at Norwegian American Hospital.
Norwegian American Hospital patients who were readmitted for heart failure was no different than the national rate of 21.9%. The death rate for heart failure patients who were readmitted was also no different than the national rate of 12.1%.
The website for Norwegian American Hospital is: https://www.nahospital.org/.