Southview Manor Nursing Center

Southview Manor Nursing Center, 3311 S. Michigan Ave., Chicago, IL 60616

Southview Manor has 200 certified resident beds and participates in Medicare and Medicaid. The facility is operated for profit. Its overall rating is much above average. Nursing homes in Illinois are routinely inspected. Usually every 15 months. In January 2016, there was an inspection done by the Illinois Department of Health and Human Services. Southview Manor was criticized for failing to include documentation regarding transfer/discharge to the community from the physician for one of three residents reviewed for transfer or discharge.

In one case, the facility did not notify one resident and their power of attorney in writing of the discharge to the community and provide to the outside community agency information for one resident in a sample of 3 residents reviewed for transfer or discharge.

In another case, a resident who was a registered sex offender told an employee that he was leaving. A Southview Manor supervisor dropped the resident off at a halfway house. The resident was discharged from the facility with all of his medications in a bag. In this report there were no other criticisms made by the inspectors.

In view of all health inspections, there were no deficiencies found from mistreatment and only one deficiency found as to nutrition and dietary issues. There were 3 deficiencies found with respect to the category of quality of care and none found with respect to pharmacy services.

Every nursing home facility is reviewed in terms on the number of staff, including aids, LPNs, registered nurses and other medical or nursing providers. For Southview Manor, it rated below the Illinois and U.S. average for the average time each resident receives from a registered nurse. Here a Southview Manor resident receives 43 per day where the Illinois nursing home average is 56 minutes. On the other hand, Southview Manor is well above the Illinois average of time the resident receives from licensed practice nurses (LPN) and licensed vocational nurses. Southview Manor residents receive on average 60 minutes of care per resident per day.

A January 14, 2016 complaint was registered by a resident who wanted a copy of the written records when this person was transferred or discharged. The date Southview Manor corrected this complaint was February 4, 2016. It is commonplace that nursing homes are slow or resistant to a resident’s properly executed request for his or her nursing records. The release of nursing home records are mandated by Illinois law. When the proper HIPAA release is submitted the nursing home must produce a copy of the resident’s records. In spite of this law, I have found that retrieving the complete nursing home chart for a resident is regularly met with unfounded resistance. It is unlawful for any medical provider to prevent the reproduction of the person’s medical files. In most cases the request is simply to ensure continuity of care when a resident relocates to another facility or is need of hospital care.

The health department inspections in the last year or so have found 3 deficiencies in the area of quality of care. Southview Manor was found deficient in providing medically-related social services to assist each resident achieve the highest possible quality of life and in providing necessary care and services to maintain the highest level of well-being of each resident. All three of these items were reported corrected by June 2, 2015.

As always, it is important for every potential nursing home resident and family to research a potential residence and to carefully choose the facility that best matches the needs of you or your loved one.

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